Patient Information
Practical guidance for contacting the clinic, preparing for a visit and understanding how this public website should be used.
Patient questions
When instructions differ for your particular test, follow the information given directly by the clinic or your treating clinician.
Contact the clinic first for the most reliable guidance. Some services may accept walk-in enquiries, while others require a confirmed time, referral, preparation or specific sample timing.
Not every test requires fasting. Confirm the exact instruction with the clinic or your treating clinician. Do not fast unnecessarily and do not stop prescribed medication unless a qualified clinician tells you to.
No. The public form is for general enquiries and appointment requests only. Discuss sensitive clinical records directly with authorised clinic staff through an approved process.
Turnaround time varies by investigation. The clinic team will explain the expected timing and the approved collection or follow-up method for your specific service.
No. Website information is general. A qualified healthcare professional should decide which investigation is clinically appropriate and interpret the result in context.
Yes, organisations can make a general enquiry. The clinic will discuss the group size, purpose, scope, timing and practical arrangements before confirming a plan.
No. Your request is received by the clinic, but the appointment is confirmed only when a team member contacts you with the agreed date, time and preparation.
Do not wait for a website, email or WhatsApp response. Go to the nearest suitable emergency department or contact the appropriate emergency service immediately.
Ready when you are
Request an appointment online or speak with the clinic team directly.